Written by Published in Customer Service

A few weeks ago I mentioned here that INSTORE and INDESIGN were nominees for several magazine industry awards. This past week, we received an early Christmas gift with news that INSTORE had taken the gold award for best B-to-B retail magazine full issue in the FOLIO: magazine Eddie Awards. The news came with a hint of bittersweet, as one of the competitors we edged out was our sister publication INDESIGN, which had also been nominated.

Written by Published in Best Practices

When Matthew Clark took over inventory management at Spath Jewelers in Bartow, FL, five years ago, he was convinced that some of the inventory at his wife Emily's family business had been around since the store opened in 1986.

Written by Published in Customer Service

As jewelry retailers enter the home stretch of the Christmas shopping season, the U.S. Department of Commerce is reporting that retail sales rose 0.7% in November despite a weaker than usual Black Friday and Thanksgiving weekend. The reasons? Cheaper gas and an improving job market.

Written by Published in Designers/Jewelry

Even devoted fashion followers probably don’t know that brands recently started showing 2015 pre-fall collections. The splashy runway shows that mark spring and fall grab most of the headlines, but it’s the products that quietly trickle into stores between those seasons — better known as pre-collections — that are the real stars of the show. They’re briskly selling pieces that feature energized interpretations of necessities, and are both wearable and desirable.

Written by Published in Designers/Jewelry

When someone lives his life out loud — passionately, fearlessly, open to its possibilities — often, the silence following his death is oddly deafening. Since last week, when I learned of Scott Kay’s heart attack and sudden passing, I’ve been thinking a lot about that. And I suspect many of Scott’s business colleagues have as well—particularly those who knew or worked with him the entire 30 years his company’s been in existence.

Written by Published in Best Practices

Are you throwing a party this week? Here are 10 tips to set everyone at ease, including yourself and your staff.

Written by Published in Customer Service

With the Christmas selling season taking up your every moment, you only have time for quick, easy and effective improvements to your holiday sales game. Here are some good ones I found from around the web.

Written by Published in Designers/Jewelry

Maybe the idea of Sixties Mod makes you wince and think of love beads, plastic bangles, and ball-drop earrings. But, in fashion next year, you can expect to see more of it—something I’ve realized as I’m watching the pre-fall collections. The whole Twiggy/Carnaby Street vibe, which designers are channeling, may have you wondering: how will fine jewelry make that work? But the thing is, it was also the decade when Jackie O. and Julie Christie were style icons. Hmmm . . . better already, right?

Written by Published in Customer Service

Black Friday’s not what it used to be. It’s not even what it was a year ago. With U.S. consumers spending an estimated 11 percent less in the four days following Thanksgiving Day compared to the same period in 2013, it’s no surprise many jewelers also reported a subdued start to the holiday season.