Redefine best customer service EVER this holiday season.HOW? Ahead of your next holiday-planning meeting, tell everyone on staff to take a few moments to jot down some details about the very best customer service they've ever received as a consumer. At the meeting, share your experiences and look for opportunities and behaviors you could employ in your store.
WHY? Your staff probably already thinks their service levels can’t be much better. This is about exposing them to new benchmarks and raising expectations, as well as exploring new ideas.